One address, one person reading it. Here is how to get a credit back, report something broken, or reach us about anything else.
Everything goes to support@nextlang.co. There is no ticket system and no contact form to fight with. Put one of these in the subject line and your message lands in the right place.
Replies usually take one or two working days. Writing from the address you signed in with saves a round trip, because it tells us which account to look at.
Payments are final and we do not issue monetary refunds. Credits are a different matter: a generation that failed should not cost you one, and most of the time the app works that out on its own.
The case we always credit back is a file that will not import into the app it was built for. For other broken output we credit the account at our discretion, and in practice we lean towards doing it.
A bug report with a URL in it gets fixed; one without usually gets a reply asking for the URL. The prefilled mail below asks for the four things that make a bug reproducible.
An error you can reproduce, a button that does nothing, a download that will not open. Include the page URL, your browser and what you expected instead.
Report a bugOne bad or badly formatted card in a generated deck is not a bug report, it is a card report, and it pays. We return the credit that generated the deck and add 3 more on top, for up to 20 reports a month.
The guides, the phrasebooks and this documentation are written by hand and go stale. A wrong translation, a screenshot from an older version of Anki, a step that no longer matches the app: tell us and we correct the page.
This covers anything we publish rather than anything the AI generated: the how-to guides, the phrasebook packs, the deck gallery descriptions and the pages under /docs. Send the URL and the sentence that is wrong.
Report a content errorGenerating decks for a class is a different shape of use than generating them for yourself, and the standard credit packs are not built around it.
If you teach a language and want to build decks for a group, write to us and tell us what you teach and roughly how much you expect to generate. We will work out credits that fit the class rather than pointing you at the shelf. There is no published education price list, so the terms are whatever we agree by email.
Write about a classNo formal programme, no affiliate scheme, no media kit. The door is open anyway, and a plain email is the whole process.
Found a way to read someone else's decks, spend someone else's credits, or get past the sign-in? Tell us before you tell anyone else.
Send what you found and how to reproduce it. We do not run a paid bounty, and we do not go after anyone who reports a finding in good faith. The same address is published in security.txt.
Report a vulnerabilitySupport FAQ
Money, credits, reply times and account deletion, in the short form.
No. Payments are final and we do not issue monetary refunds. What we do return are credits: if a generation failed or the file will not import into its app, we credit the generation back to your account. Read the full terms
Usually one or two working days. NextLang is run by one person, so there is no round-the-clock desk, and no ticket queue to lose your message in either.
They refill on a schedule rather than stacking up, so an unused balance is topped back up instead of growing. Purchased credits never expire. See how credits work
Yes. Write to us from the address you signed in with and we remove the account, its decks and its saved vocabulary. Read the privacy policy